GFLOPS Co., Ltd. (“GFLOPS”) and RIKEN announce that first-line inquiry handling on the support site for the supercomputer Fugaku (the “Fugaku support site”) — previously handled by human staff via a form submitted by users — has fully transitioned to automated handling by the generative AI assistant “AskDona※1.”
AskDona was introduced last July as a generative AI chat applying Retrieval-Augmented Generation※2 (RAG) technology, with the aim of promoting self-resolution for first-line inquiries from users of the Fugaku support site. Adoption followed a rigorous review of factors such as answer accuracy, and its proprietary RAG mechanism — capable of handling large volumes of multiple files simultaneously — was highly rated.
Over roughly six months of operation, AskDona was confirmed to provide accurate answers to inquiries from Fugaku users and to be well used as a tool that promotes self-resolution. After careful data analysis of hallucination risk and user behavior, we judged that its answer accuracy and practical usefulness had reached a level sufficient to handle first-line inquiries. Based on this track record, first-line inquiry handling for Fugaku users fully transitioned to the AskDona generative AI assistant in February 2025.
The RIKEN Center for Computational Science (R-CCS) is actively promoting the use of generative AI. For more on the center’s generative AI initiatives, see the interview below.
- How the RIKEN Center for Computational Science (R-CCS) Sees the Future of the Supercomputer Fugaku and Generative AI (Director Matsuoka discusses his vision for the real-world implementation of the world-class supercomputer Fugaku and his deep insight into its fusion with generative AI.)
About GFLOPS Co., Ltd.
GFLOPS provides AI solutions that support corporate efficiency and innovation, with strengths in cutting-edge AI technology and data analysis. In particular, its proprietary solutions combining large language models (LLMs) and RAG (Retrieval-Augmented Generation) technology achieve high answer accuracy and flexibility, and adoption is spreading among many companies.
- Company: GFLOPS Co., Ltd.
- Representatives: Maria Morimoto (CEO); Ryosuke Suzuki (Co-Representative)
- Head office: Shibuya-ku, Tokyo
- Business: Development and provision of AI services leveraging large language models (LLMs) and generative AI technology
- Website: https://gflops-ai.com/
About RIKEN
As Japan’s only comprehensive research institute for the natural sciences, RIKEN conducts research across a wide range of fields including physics, engineering, chemistry, mathematical and information sciences, computational science, biology, and medical science. To bring research results to society, it conducts joint and commissioned research with universities and companies and actively promotes the transfer of intellectual property and technology to industry.
- President: Makoto Gonokami
- Location: Wako, Saitama
- Web: https://www.riken.jp/
※1 AskDona: A generative AI chat already deployed by RIKEN R-CCS on the Fugaku support site. Using applied RAG technology, it answers user questions while referencing Fugaku’s manuals and technical documents. Site: https://askdona.com
※2 Retrieval-Augmented Generation (RAG): Technology that has a large language model reference external documents and data sources in real time when generating an answer. It helps curb hallucination (generation of false information) and improves answer accuracy.